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Todd Ong has over 30 years of experience in technical support and engineering, with a significant tenure at Globalstar since June 1997 where roles have included Ground System Tech Support Tier 2, NOC Shift Supervisor, Operations Engineer Lead, and Network Specialist Lead. Key responsibilities include providing 24/7 technical support, managing operational mishaps, ensuring high system reliability, and automating processes through programming. Prior experience at United Parcel Service involved leading a team responsible for managing $21.2 million in computer systems. Todd Ong holds a Bachelor of Science in Information Systems from the University of Phoenix and multiple associate degrees in Networking Technology and Electronics Technology from Heald College.