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Mark Hawkins is an accomplished operations and site reliability engineer with extensive experience spanning over two decades in various high-profile technology companies. Currently serving as a Senior Operations Manager at Globality, Inc. since May 2021, Mark has led initiatives in security, resiliency, and support organization development. Previous roles include Site Reliability Architect and Senior Principal Site Reliability Engineer at NortonLifeLock, where Mark managed cloud migration projects, operational improvements, and team coaching. Earlier career highlights include significant contributions at Microsoft and Tellme Networks, where Mark advanced monitoring solutions and operational efficiencies. Mark holds a Bachelor of Science degree in Biopsychology from UC Santa Barbara.