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Jose Moya Librero is an experienced professional in the fields of audit, innovation, and customer experience, currently serving as Director de Auditoría y R. Grupo, Director de Innovación y Experiencia de Cliente, and Director de Medios e Innovación at Globalcaja since November 2011. Previously, Jose Moya Librero held the position of Jefe de Organización y Backoffice at Caja Rural De Ciudad Real Sociedad Cooperativa De Credito from April 2007 to November 2011 and worked as a Help Desk Specialist CRM at IBM in early 1997. Jose Moya Librero’s educational background includes a Master in Customer Experience from Escuela de Posgrado La Salle, an Experto en Customer Experience Management from Asociación Española para la Calidad, an MBA from EOI Business School, a Master en Gestion Bancaria from Universidad Nacional de Educación a Distancia, and a Licenciatura in Economía de la empresa from Universidad Complutense de Madrid.