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Dave Robert is a seasoned professional with extensive experience in customer success and technology support operations. Currently serving as Customer Success Director at Global Tech Solutions since May 2021, Dave focuses on cultivating positive customer relationships through effective communication and problem-solving strategies. Previously, Dave held the position of Systems Operations Director at MassMutual, where responsibilities included overseeing IT onboarding and developing key performance indicators for new hires. With a long tenure at ESPN from 1999 to 2017, Dave contributed to various roles that involved managing technology support operations, incident management, and implementing innovative business practices. Educational qualifications include training from Total Technical Institute and continued professional development at HDI Help Desk Institute.