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Simone B. is an accomplished Customer Success Manager at Global Switch since January 2020, with extensive experience in account management and customer relationships. Prior roles at AT&T spanned nearly two decades, including Global Account Manager, where Simone led regional account teams and managed a total revenue of 20 million USD. Responsibilities included developing strategic plans, negotiating offers, and maintaining customer engagement for both US and EMEA accounts. Previous roles at AT&T also included Sales Account Manager and Field Service Manager, where Simone demonstrated leadership in coaching teams and resolving issues. Earlier career experience includes administrative positions at Universal Music Group and Philips Medical Systems. Simone holds a BTS in Business and Languages from Leinster Business Institute.