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Sandhya Unny is a professional with extensive experience in service management and problem resolution across multiple organizations. Currently serving as a Service Management Escalations Analyst at Global Relay since March 2023, Sandhya previously held the position of Problem Manager at Capgemini from August 2021 to June 2022, where responsibilities included acting as a single point of contact for Service Delivery Center Problem Coordinators and monitoring the progress of logged problems. Prior experience includes serving as a Problem Manager at Thomson Reuters, focusing on problem recording, prioritization, and root cause analysis, and as an Incident Problem Manager at IBM, where responsibilities encompassed responding to user escalations and service delivery management during outages. Additional roles include an IT Consultant position at AOL, managing IT product uptime, and an Executive Coordinator role at Jacob Fleming Group, facilitating international conferences. Sandhya holds a Bachelor of Commerce degree in Accounting and Business/Commerce from Karnataka State Open University.