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Kelly Conway is a Client Support Technician L2 at Global Relay since September 2022, previously serving as a Technical Support Engineer at VMware from March 2019 to March 2022, where responsibilities included troubleshooting customer technical issues and maintaining strong customer relations. Prior to this, Kelly Conway held roles as a Technical Support Engineer and Technical Support Intern at EUROCITY from May 2016 to June 2020, managing point-of-sale services and ensuring customer satisfaction. Educational qualifications include a Bachelor's degree in Business Information Systems from Munster Technological University (2016-2020) and an Associate's degree in Project Management (QQI Level 6) from Night College Cork College of Commerce (September 2021 - March 2022).