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Michelle Cisneros is a seasoned professional with extensive experience in client services, operations management, and team leadership across various industries. Currently serving as a Client Care Process Improvement Analyst at Global HR Research since January 2019, Michelle manages training, knowledgebase management, and quality control reviews for client care teams. Prior roles include positions at Legacy Education Alliance, where Michelle led the Student Services Department, and several supervisory roles at Comcast and AAA Southern New England, focusing on performance management and customer service excellence. Michelle's career began in the airline industry with progressive responsibilities at American Airlines and American Eagle Airlines, demonstrating a strong commitment to operational efficiency and staff development. Michelle holds an Associate of Science degree in Small Business Administration/Management from Purdue Global.