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Dana Turner has over 29 years of work experience in customer service, fraud detection, call center supervision, project management, and training. Dana started their career as a Customer Service Phone & Research Representative at USAA in 1991 and later worked as a Fraud Research Analyst at First Data Resources from 1994-1996. Dana then worked at HSBC Card Services/Metris Companies, Inc as a Call Center Supervisor and helped develop a customer service call center and created process and procedures for a billing dispute department. Later on, they worked at HSBC Card Services as a Client Services employee from 2000-2008 and reviewed project proposals, collected and analyzed data, and created business requirement documents. Dana also worked as a Corporate Trainer at Global Holdings starting in 2010. Throughout their career, they created communication documents, conducted interviews, created performance matrices, and conducted performance reviews.

Dana Turner attended Northeastern State University from 1986-1990, where they earned a B.S. degree in Business Management.