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Ori Riechman currently serves as Software Support Manager at Gloat, leading a global support team that delivers multi-tier technical assistance and collaborates with various departments to resolve customer issues. Prior experience at Amdocs spans over a decade, where Ori held multiple roles including Software Support Team Lead, Software Support Specialist, Software Support Engineer, and Software Developer, gaining extensive experience in customer support, team leadership, and software development. Ori holds an MBA and a Bachelor's degree in Computer Science, both from Tel Aviv University.