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Sabrina Sultana is a seasoned professional with extensive experience in customer service management and education. Currently serving as Group Service Desk Manager and Group Customer Service Manager at Glide UK since April 2018, Sabrina has played a key role in enhancing customer experience across various sectors. Previous roles include Customer Service Manager and Service Supervisor, focusing on team performance and task delegation. Prior to Glide, Sabrina was a Teaching Professional at Yardley Primary School, delivering lessons aligned with national curriculum guidelines, and a Care Worker at Support Asia Limited, providing essential daily support to individuals in need. Sabrina holds a Master's degree in International and Comparative Education and a Bachelor's degree in Early Childhood Education and Teaching, both from Birmingham City University.