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Andrea Johnson has held various roles at Glassdoor since September 2014, currently serving as Director of Customer Success, leading a team focused on employer branding, retention, and contract renewals with a notable $22 million book value. Johnson has pioneered processes to enhance customer interactions, reduce churn, and co-authored a playbook aimed at facilitating employee career progression. Prior to this role, Johnson progressed through multiple customer success positions, consistently demonstrating exceptional performance and adaptability during organizational changes. Previous experience includes positions at JPMorgan Chase as a Licensed Relationship Banker and at Kohl's Department Stores as an Assistant Store Manager. Andrea Johnson holds a Bachelor's Degree in Business Administration from Sonoma State University.