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Alena Burrough is currently working as a Sr. Support Specialist at Glassdoor, where Alena analyzes and responds to inquiries from members, employers, and clients. Prior to Glassdoor, Alena worked as an Adult Services Librarian at Kent Free Library and as a Reference Clerk at Reed Memorial Library. Alena holds a Masters of Library and Information Science specializing in Reference and Young Adult Services from Kent State University, as well as a Bachelor of Arts in English.