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Marco Tonelli is an experienced IT professional with a strong background in customer experience and technical support. Currently serving as a CX Solution Architect and EMEA Professional Services Engineer at Glassbox since August 2021, Marco previously worked at Hyland as an EMEA Support Analyst and Technical Support Engineer for Alfresco. Prior experience includes a long tenure at Assima, where Marco held positions such as EMEA Senior Support Analyst and Senior Technical Consultant, focusing on QA, testing, and application support. Early career roles include a Grad Support position at Perforce Software and a Network Technician role at Weboptimiser. Marco holds a BSc in Computing from London South Bank University and completed education at Liceo Scientifico.