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Joe Murphy is a seasoned professional with extensive experience in complaints management, customer resolution, and sports journalism. Currently serving as a Complaints Specialist at Flutter Entertainment Plc since August 2021, Joe manages and resolves customer complaints across various channels while ensuring compliance with regulatory requirements. Prior roles at Glanbia and The Echo Newspaper showcase Joe's abilities in investigating internal complaints and sports writing, further complemented by freelance work covering soccer matches and producing content for Eir Sports. Joe holds a Higher National Diploma in Journalism from Ballyfermot College of Further Education and demonstrates a strong foundation in teamwork and communication skills throughout a diverse career.