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Jake Novick is the current Customer Success Operations Manager at Gladly. Prior to this, they held positions at Collective DEI, StellaService, and Sagent Advisors. Jake has also been self-employed as a travel blogger and backpacker.

Jake Novick has always had a passion for travel and adventure. After completing their degree in finance from NYU, they began working in investment banking. But after a few years of being chained to a desk, they decided to pursue their dream of seeing the world.

Jake quit their job, sold all their possessions, and set off on a round-the-world trip. For two years, they traveled to more than 15 countries, documenting their experiences on their blog, Beard Meets World. Jake's blog quickly gained a following of like-minded travelers, and they began to make a living from sponsorships and affiliate marketing.

In 2017, Jake was hired by StellaService, a customer service software company, as a Product Manager. Jake continued to work for them until 2019, when they left to join Gladly as their Customer Success Operations Manager.

Jake Novick is a highly experienced customer success operations manager with a passion for travel and adventure. Jake is currently based in San Francisco but originally from New York City.

Jake Novick received their Bachelor of Business Administration (B.B.A.) from Washington University in St. Louis in finance and political science. Jake then went on to The Chinese University of Hong Kong to earn their degree.

They work with Giovanni Navarrete - Enterprise Account Executive, Katie Leffel - Enterprise Account Executive, and Steve Guerrini - Enterprise Account Executive - NYC. Their manager is Mike McCarron, Chief Customer Officer.