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Kim Leonard is an experienced client services manager currently at Glacier by Sanlam since March 2023, previously holding the same role at Alexforbes from November 2022 to March 2023. Kim's extensive career includes leadership positions at Alexander Forbes Financial Services as LISP Contact Centre Team Lead and Team Manager at FNB Private Wealth & RMB, emphasizing client satisfaction, performance management, and staff development. Kim's early career involved roles in client support and data management at various financial institutions, supported by a robust educational background that includes a Bachelor's degree in Business Management, multiple management certificates, and ongoing professional development in coaching and regulatory compliance.