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Nils Bendik Munthe-Kaas has a diverse and extensive background in areas such as project management, analytics, business development, and marketing research. Currently, Nils is the Head of Personalization and CX, Head of Customer Excellence, and Head of Customer Retention at Gjensidige, where Nils Bendik focuses on implementing new tools and strategies for web personalization and customer experience. With multiple degrees from BI Norwegian Business School, Nils has a strong educational foundation in management, innovation, consulting, change management, and e-business.