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Nina Ullrich is an experienced customer experience professional currently serving as the Customer Experience Manager at Gisou by Negin Mirsalehi since October 2020, where responsibilities include maintaining service continuity and enhancing customer interactions across various platforms. Nina has progressed through multiple roles within the company, starting as a Customer Experience Advisor and advancing to Senior Customer Experience Specialist and Customer Experience Specialist. Additionally, Nina co-founded the DUKKS Foundation, a charity focused on renewable energy initiatives in memory of a family member. Previous experience includes roles as a Sales Advisor at The Kooples and a Counselor at Hope House Foundation, utilizing cognitive behavioral therapy to support youth. Nina holds a Bachelor's degree in Psychology from the South African College of Applied Psychology.