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Santa Gonzalez is an experienced professional currently serving as a Customer Care Specialist at Girl Scouts of Connecticut, where responsibilities include handling customer inquiries and ensuring data accuracy in membership databases. Previous roles at Amazon included Shift Assistant, supporting management and training new hires, and Sortation Associate, focused on package sorting for timely delivery. Earlier experience includes positions as an Outreach Program Facilitator at Girl Scouts of Connecticut, Promotions Coordinator at Townsquare Media, Media Coordinator at The Latino Way, and various internships in social media and media production. Santa Gonzalez holds a Bachelor of Media Arts in Media Production from Western Connecticut State University, complemented by a strong foundation in communications from Waterbury Arts Magnet School.