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Owen Shelley is an experienced professional in customer success, currently serving as the Head of Customer Success at Giraffe Software since November 2018. Giraffe Software specializes in high-quality IT solutions, including web development and software testing. Prior to this role, Owen was a Senior Customer Success Manager at NDA from August 2016 to October 2018, where responsibilities included managing sales incentives and vendor rebates. Owen also held the position of Senior Customer Success Manager at Allo, a major retail network in Ukraine, from November 2012 to July 2016. Earlier in the career, Owen worked at Ukrtelecom as a Senior Customer Service Associate from September 2007 to October 2012. Owen Shelley holds two Master's degrees from Dnipropetrovsk National University, one in International Economics and another in Computer/Information Technology Administration and Management.