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Kia Viljakainen has a diverse work experience, beginning with a Bartender role at HOK-Elanto in 2007, followed by a similar role at Royal Ravintolat Oy in 2008. In 2011, Kia Viljakainen began working as a Key Account Manager at Face It Oy. From 2013 to 2021, Kia Viljakainen worked at Tallink Silja Oy in various roles, including Reporting and Analytics Specialist, Revenue Data Analyst, Revenue Production Specialist, Revenue Production Assistant, Sales Support Specialist, Social Media Travel Specialist, and B2C sales agent. Finally, Kia Viljakainen is currently employed as a Project Manager at Raval Helsinki Oy, a position they have held since 2021.

Kia Viljakainen obtained their Bachelor of Applied Science (BASc) from Haaga-Helia University of Applied Sciences in 2011, where they studied Tourism and Travel Services Management. Kia then obtained their Master's degree from Laurea University of Applied Sciences in 2020, where they studied Futures Studies and Customer-Oriented Services. In 2018, they also obtained a Tableau Desktop Fundamentals Training certification from Solutive Oy.