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Nick Reshatoff is an experienced professional in technical support and customer experience, currently serving as Assistant Manager and Product & Technical Support Specialist at Ginger Labs since December 2020. Responsibilities include engaging with users through various channels, collaborating with QA and Engineering teams on bug reports, and creating user resources such as Help Center articles. Prior experience includes roles at LendingClub where Nick specialized in customer insights, conducted research to improve user experience, and managed vendor relationships. With a background in operations and sales management at Tri-Ed Distribution, Nick has a strong foundation in customer service and operational efficiency. Nick's educational background includes attendance at San Francisco State University following graduation from Oakdale High School in 2003.