Karla Valero Vicenteño has a diverse work experience spanning various industries and roles. Karla is currently working as a Customer Success Manager at Gigamon, a position they started in April 2022. Prior to this, they were employed at Beyond Technology from March 2020 to April 2022 as a Manager in Customer Success. In this role, they supported and managed medium to large customer accounts, assisted with the support of long tail customers, and managed the Zendesk and Zoho Desk ticketing system.
From May 2017 to March 2020, Karla worked at Morgan Stanley as a Corporate Services Manager. Their responsibilities included vendor management and development, with a focus on corporate alignment with Brazil and the US. Before joining Morgan Stanley, they served as an Office Manager at Santander Asset Management from an unspecified start date to May 2017.
In their earlier career, Karla gained experience in marketing and customer experience roles. Karla worked at Human Factor from an unspecified start date to 2014 and at Volaris in 2011. Prior to that, they held administrative and finance positions at Epson Latinoamérica from an unspecified start date to 2010, AgentOwned Realty from an unspecified start date to 2009, Banco Santander Mexico from an unspecified start date to 2008, and Agfa from an unspecified start date to 2006.
Overall, Karla Valero Vicenteño has a strong background in customer success, corporate services, and administration, with extensive experience in managing accounts, providing support, and handling vendor relationships.
Karla Valero Vicenteño has a diverse education history. In 2020, they obtained a Business Coaching Certification from Universidad Panamericana. Prior to that, in 2017, they completed a program in Business Management at Tecnológico de Monterrey. In 2008, Karla earned a Diploma of Education with a focus on Marketing/Gestión de marketing, general from Universidad Iberoamericana, Ciudad de México. Their undergraduate degree, a Bachelor's in Administración with a specialization in Administración de Empresas, was obtained from Universidad del Valle de México from 2002 to 2006.
Additionally, Karla Valero Vicenteño holds a Scrum Master Professional Certificate (SMPC) obtained in May 2020 from CertiProf.
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