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Caroline Bertrand has a wealth of experience in marketing, communications, and customer experience roles. Caroline has worked in various leadership positions at AXA Gulf, AXA Mexico, and AXA GIE, focusing on brand management, customer satisfaction strategies, and developing marketing campaigns. Caroline also has a background in customer segmentation, loyalty programs, and internal communications. Caroline holds a Global Executive MBA graduate degree from IE Business School and a Licentiate degree in Political and Social Science from the University of Antwerp.