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Jodi Whittaker is an experienced Member Care Specialist at GIG Car Share since June 2019, providing support to members with vehicle access and app navigation, handling account issues, and managing accident claims. Prior to this role, Jodi worked with AAA Northern California, Nevada & Utah from December 2012 to the present, holding various positions such as Member Experience specialist, Quality Analyst, Resolution Specialist, Dispatcher, and Emergency Road Service Agent, where responsibilities included resolving complex member issues, monitoring service calls, and mentoring new staff. Jodi's diverse experience emphasizes a commitment to member satisfaction and effective service delivery.