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Aaron Antoinette is an experienced Operations Manager at Giant Group since October 2010, advancing through various roles including Senior Customer Support Manager and Senior Client Support Manager. Responsibilities have included overseeing a team of employees, managing KPIs, conducting performance reviews, and presenting monthly performance data to senior management. Aaron has demonstrated leadership in addressing escalated complaints, implementing process improvements, and managing relationships across departments. Prior work experience includes roles at Keystones Employment Agency and the Royal Bank of Scotland, further enhancing skills in customer service and administrative support. Aaron holds a Bachelor of Arts in Business Studies from Leeds Beckett University.