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J'ezkella Afoakwah is a seasoned professional in the telecommunications sector, currently serving as a Digital Business Analyst at MTN Ghana since August 2024, where responsibilities include enhancing the customer experience through gamification, AI, and process improvement initiatives. Prior experience includes a role as Senior IT Business Analyst at Telecel Ghana, focusing on FinTech solutions, and significant contributions at Vodafone from 2016 to 2023 in various capacities including Local Policy Champion, IT Business Analyst, and Project Coordinator within the CTO's office, partnering with teams to ensure compliance and foster technology resilience. J'ezkella also held earlier positions as Network Strategy Engineer and Financial Reporting Analyst at Vodafone Ghana and completed an internship as a Site Engineer at Huawei Technologies. Academic credentials include a Bachelor’s Degree in Telecommunications Engineering from Kwame Nkrumah University of Science and Technology and ongoing education in Business Analysis.