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Alicia R. McLain, MA, CPQC, PCC, serves as Principal and International Executive & Leadership Coach at Operational Innovations in San Diego since January 2002, specializing in human connection and organizational transformation. Alicia has extensive experience in designing and delivering effective organizational change, facilitated learning, and public speaking. Additionally, Alicia is an Expert Coach for wiseHer, focusing on empowering women in business. Previous roles include Adjunct Instructor at UC San Diego Extension, Senior Manager at WESTECH Medical Technologies, Agile Coach at CareFusion, and Business Solutions Manager at Tapestry Solutions. Alicia's academic credentials include a Master's in Organizational Leadership from Chapman University and a B.S. in Information & Decision Systems from San Diego State University.