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Katie Mercer has extensive experience in client success and project coordination. Katie has worked in various roles such as Epic Analyst and Customer Experience Specialist, demonstrating their ability to develop positive relationships and deliver excellent customer service. With a Bachelor's degree in Psychology from the University of Nevada, Reno, Katie's expertise lies in managing software implementation projects and serving as the primary point of contact for clients. Katie excels in understanding complex client needs, ensuring timely task completion, and communicating progress effectively to leadership.