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Natalia Helgesen has worked in the customer service industry since 2011. Natalia began their career as a Front Desk Manager at Hotel Heliopark Empire in 2011. From 2013 to 2015, they were a Senior Manager in the International Tourism Department at Meridian Express Holidays. In 2015, they became a Senior Project Manager at the Non-Profit Organization "ProfDialogue". From 2018 to 2021, they were a Key Account Manager at RateHawk. Most recently, they have been a Key Account Manager at Lamoda Group since 2021. In 2022, they will become a Customer Service Representative at GetTransfer.com.

Natalia Helgesen received their Bachelor's degree in Tourism and Hotel Business Management from the State University of Management (SUM) between 2008 and 2013.