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Teri Bayrock is an experienced professional in customer support and operations with a strong background in technology and service sectors. Currently serving as the Director of Customer Support & Success at Sona since May 2024, Teri focuses on enhancing productivity tools for frontline staff. Previously, Teri held the position of Director of Customer Support at Accredible, overseeing a remote email-based support team for a digital credentialing platform. Additional roles include Head of Customer Operations at WeGift, Head of Client Services at FundApps, and Head of Customer Success at Trussle. Teri's tenure at Hootsuite Media Inc. spanned five years in various leadership roles, including Senior Manager of CS Operations, where Teri managed global support teams and improved departmental efficiencies. Teri's educational background includes a Bachelor's degree in Psychology from Simon Fraser University.