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Josh M. is an experienced professional in patient experience and service management, currently serving as Patient Experience Manager at Getlabs since April 2022, where responsibilities include building and managing a team, serving as an ambassador for stakeholders, and ensuring compliance with regulatory standards. Prior roles include Service Center Manager at LPL Financial, Payments Optimization Manager at XYO Network, and Fraud Prevention Manager at AutoAnything, showcasing a strong background in team leadership, process management, and operational efficiency. Josh also held positions in supply chain supervision and customer service management at AutoAnything and DrJays.com, respectively. Educational credentials include an Associate of Arts degree from San Diego Miramar College and coursework at California State University-San Marcos.