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Kevin Kelly has extensive experience in technical support, currently serving as Technical Support Supervisor at CBORD since September 2006, where responsibilities include Oracle and SQL support via remote access. Previously, Kevin held positions as a Senior Technical Support professional at CBORD and as a General Help Desk Technician with Robert Half Consultants in 2006. Earlier experience includes working as a Service Readiness Engineer at Proquest from 2001 to 2003, focusing on new product support, the creation of support procedures, and training hardware vendors on installation and repair. Kevin began their career as a Level III Support Representative at Bell & Howell from 1995 to 1999. Kevin holds a Bachelor of Science degree in Business Management from the University of Phoenix (2006-2008) and attended The University of Akron from 1982 to 1985.