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Natalia Benchater currently serves as the Customer Care Team Lead at Get-e, where responsibilities include managing a customer care team, resolving escalated issues, and implementing continuous improvement strategies. Prior experience includes roles at Amazon as a Process Expert, focusing on Service Improvement Management, training team members, and analyzing performance metrics, and as a Senior Compliance Specialist, excelling in product classification and tariff assignment. Earlier positions include Airline Relations Specialist at AirHelp and Junior Air Claim Specialist at Invicta, as well as Customer Support Specialist at ECCO Shoes. Natalia holds a Master's degree and a Bachelor's degree in Russian Language and Literature from the University of Gdansk.