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Derek Haruyama is an experienced technical support professional with a strong background in providing trilingual assistance (English, Japanese, Mandarin) for global partners and customers. Currently serving as Assistant Manager of Technical Support at GeoVision since October 2014, Derek excels in managing customer relationships and ensuring timely updates regarding issue resolution. Prior experience includes roles such as Technical Support Supervisor and Senior Technical Support Engineer at Everfocus Electronics Corporation, where Derek supported local business partners and oversaw ticket management for effective solutions. Derek holds a Master of Education in Kinesiology with a focus on Sport Management from The University of Texas at Austin and a Bachelor of Science in Information Technology from the Ira A. Fulton Schools of Engineering at Arizona State University, enhancing a well-rounded skill set in both technical and management domains.