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Shannon Jones is an administrative assistant at Georgia Advancing Communities Together. Prior to this, they worked as a disputes resolution/senior fraud analyst at Worldpay from March 2014 to March 2020. In this role, they were responsible for proactively diminishing fraud for clients through monitoring and analyzing e-commerce, credit, and debit transactions. Shannon also fostered strong relationships with clients and internal departments through collaboration on researching, reducing fraud exposure, and validating chargeback claims.

Before working at Worldpay, Shannon was a medical biller and coder at Parkway Clinical Laboratory from February 2013 to November 2013. Shannon also worked at the Cardiac Rehabilitation Center at Piedmont Atlanta Hospital from January 2010 to April 2010.

Shannon Jones has a Bachelor of Science in Kinesiology and Exercise Science from Georgia State University College of Arts & Sciences. Shannon is also a Certified Nurse Assistant (CNA) and has certification from Coursera in Grammar and Punctuation, and Write Professional Emails in English.

They are on a team with and Jocelyn M. Smith - Director, Operations. Shannon Jones reports to Bambie Hayes-Brown, President & CEO.