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Charlotte O'Rourke MA is a seasoned Senior UX/UI Designer at Gentrack Ltd since February 2022, specializing in user research, design solution illustration, and usability testing. Previously, Charlotte served as a UX/UI Designer at Pure Cremation Ltd, where responsibilities included collaborating on user requirements and developing prototypes. Charlotte's earlier experience includes a role as a Volunteer Radio Presenter and App Manager at Castledown FM, along with customer service positions at Marston's PLC and Sodexo. Educational qualifications include a Master of Arts in Digital Media Practice - Interaction Design from the University of Winchester and a Bachelor of Arts in Media Communications and Philosophy and Ethics from Bath Spa University.