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Nicole Richard has over 20 years of experience in the financial services industry, currently serving as an Account Specialist at Genisys Credit Union since February 2022, where responsibilities include processing legal and sensitive services. Prior experience includes a role as a Loan Officer at MSU Federal Credit Union, managing member accounts and loan applications, and serving as a Customer Service Representative at Oxford Bank, where account management and customer resolution were key duties. Nicole has also held positions in customer retention, financial services, and training, contributing to customer satisfaction and team development. Educational credentials include a Bachelor’s degree in Business Administration from Northwood University and an Associate of Arts in Accounting from Delta College.