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Matthieu Gonzalez is an experienced professional in operations and customer service, currently serving as a Senior Operations Project Coordinator and Manager of Passenger and Terminal Services at Genève Aéroport since July 2016. Matthieu is responsible for leading a team of 7 direct and 60 indirect collaborators, overseeing passenger flow supervision within the terminal, and enhancing passenger satisfaction through operational project coordination. Prior experience includes roles at Swissport as a Customer Service Manager and Aircraft Coordinator, and at La Réserve Genève Hotel and Spa as a Reservations Manager. Matthieu's educational background includes a Master's degree in Management and Marketing of Services from Université Savoie Mont Blanc and a DEUG in Geography from Université Lumière Lyon 2.