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Vivek Rao is an experienced software engineer with a focus on API development and leadership roles. Currently serving as Team Lead and Lead API Developer at Genesys since June 2021, Vivek Rao previously held positions including Lead Software Engineer and Senior Software Engineer at Sidero Ltd from November 2016 to June 2021, and Senior Software Engineer at HCL Technologies, where contributions included the development of features for a Juniper Networks NMS product. Prior roles at Velankani Communications Technologies involved developing Web Services for Cisco Systems, and extensive experience at Wipro Technologies included collaboration with LM Ericsson in Ireland, enhancing OSS products and addressing critical customer issues. Educational credentials include a Bachelor's degree in Electrical, Electronic and Communications Engineering Technology from Goa University and a Higher Secondary Science degree from Smt. Parvatibai Chowgule College of Arts & Sciences.