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Matthew Gaughran is currently a Product Design Manager at Genesys, bringing in a wealth of experience from their previous roles as a Senior UX Designer at Citi, a UX Designer at AIB, and an Interaction Designer at Nokia Bell Labs. Matthew also served as a Concierge Account Consultant and Customer Experience Support Adviser at eBay. With a background in Interaction Design and Industrial & Product Design, Matthew collaborates with various stakeholders to develop end-to-end experiences that address customer needs and create value.