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Liam McDwyer is an accomplished executive with extensive experience in customer success, digital transformation, and strategic operations within the technology sector. Currently serving as Vice President of Customer Success and Services at Genesys, Liam McDwyer has led initiatives in developing global customer success strategies, incorporating AI technologies, and overseeing professional services for digital customer experience. Prior to this role, Liam McDwyer held various leadership positions at Microsoft, where responsibilities included directing customer success for SaaS business applications across Europe and managing enterprise customer relationships. Liam McDwyer's earlier career includes leadership roles in consulting, engineering, and product management with organizations such as Vulcan Solutions and Siebel Systems. Academic qualifications include an MSc in Operations and Quality Management, a diploma in Applied Project Management, and a BE in Engineering and Information Systems.