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Jim Lal is an experienced professional in sales and leadership roles, currently serving as Senior Director of Services Sales Engagement at Genesys. Previously, Jim held the position of Vice President of Services Sales at Calix and served as Senior Vice President at Eventus Solutions Group. Additionally, Jim worked as General Manager at Avaya and was an Associate Partner at KPMG US, demonstrating a strong background in service-oriented sales and management across various organizations.