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Gokulakrishnan SK is a Principal Product Manager at Genesys since November 2020, recognized with an All Star Award for enhancing customer experience. Key contributions include orchestrating the Divisions feature for Engage and supporting CXEvolution to transition customers to Genesys Cloud. Gokulakrishnan previously served as a Product Manager at BI WORLDWIDE (India), managing core products such as DayMaker and SalesMaker, and delivering features like Recognition Advisor. Earlier experience includes roles at Trimble, Excelacom Technologies, and Infosys, where responsibilities encompassed customer validation, product development leadership, and team management. Gokulakrishnan holds an MBA in Technology Management from Anna University Chennai, obtained from 2012 to 2014.