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Simon Oosterbaan is a experienced professional currently serving as a Go To Market Specialist at Genesis since September 2020, where responsibilities include managing end-to-end readiness and implementation of product changes in Retail Operations. Previous roles at Genesis include Interim Team Leader for a Contact Centre, focusing on team leadership and performance management during the COVID-19 lockdown, and Customer Ambassador, where Simon utilized a coaching approach to enhance service quality. Prior to joining Genesis, Simon worked as Assistant Club Manager and Membership Consultant at Snap Fitness, demonstrating strong leadership and sales capabilities in the fitness industry. Educational qualifications include a NZ Certificate in Exercise Level 4 from NZIHF and a NZ Certificate in Electrical Engineering theory Level 3 from Wintec.