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Peter Lord is a Senior Product Owner at Genesis, responsible for ensuring successful delivery of key initiatives for Contact Centre Technology within the agile framework. Previously, Peter worked as Care Platforms Manager at Vodafone New Zealand, and as New Zealand Account Executive at gsn. Peter also served as Manager, Technology Operations - Customer Services at Telecom New Zealand, with a focus on optimizing customer service experience. Peter holds a Post Grad Certificate in Management Studies from The University of Waikato.