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Fan Jiang has a diverse work experience in various roles and industries. Starting in 2011, they worked as a .Net Developer at APN News & Media, focusing on supporting internal projects. In 2012, they transitioned into the CRM SaaS industry, working as a Business Analyst and later as a Product Manager at StayinFront. During this time, they developed skills in analyzing business requirements, managing end-to-end software development processes, and delivering customer-driven products. In 2021, Fan Jiang joined Kāinga Ora - Homes and Communities as a Senior Business Analyst, where they utilized their agile development expertise to deliver user-centric web applications for project management. In 2023, they moved on to Genesis, taking on the role of Lead Business Analyst.

Fan Jiang obtained a Bachelor of Science (B.S.) degree in Mathematics and Computer Science from The University of Auckland, which they attended from 2004 to 2007. Fan then pursued a Master of Commerce degree in Information System and Operational Management from The University of Auckland, completing it in the years 2009 to 2012. In addition, Fan Jiang has a certification from Cisco in CCNA, although the month and year of obtaining it are not specified.