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Kyle Penrod is an experienced IT professional with a diverse background in infrastructure management, systems engineering, and technical support. Currently serving as IT Infrastructure Manager and IT Infrastructure Lead at Generali Global Assistance since November 2016, Kyle has extensive expertise in AWS, Azure, and Office 365. Previous roles include Senior Site Support Analyst at Dell - Thermofisher Scientific, where Kyle managed a team through a major support transition. Additionally, Kyle held positions such as Telecom Tech IV at SAIC - Thermofisher Scientific, providing support for video conferencing and executive-level IT needs, and Desktop Support Specialist at Eastridge Infotech. Kyle began a professional career as a Southern California Field Technician at Mobile Systems Wireless. Educational credentials include an Associate of Science in Computer Science from the Community College of Rhode Island.