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Richard Roldan is a seasoned IT professional with extensive experience in customer experience management, infrastructure, and solution delivery. Currently serving as Customer Experience Manager at GDT - General Datatech since November 2022, Richard previously held positions such as Infrastructure Manager at ExactlyIT Inc. and Solution Delivery Manager at T-Systems North America. Richard's career spans over 20 years, beginning as a Systems Administrator in the United States Air Force. With expertise in VMware and Windows environments, Richard has successfully led teams and managed operations to optimize efficiency and ensure compliance across various organizations. Richard holds an Associate degree in Information Systems Technology from the Community College of the Air Force.